At MiraShop, we offer a generous 7-day return window from the date of delivery for most products. We believe in making the return process as seamless and stress-free as possible, because your satisfaction is our top priority. If the product you received doesn't meet your expectations, doesn't match the description on our website, or has any quality issues, you are eligible to initiate a return within this timeframe.

Please note that for certain product categories such as innerwear, swimwear, perishable goods, personalized/customized items, and software products, our return policy may differ. These items are either non-returnable due to hygiene and safety reasons or have specific return conditions. Please check the individual product page for category-specific return information before making your purchase.

While we strive to offer the most flexible return policy possible, certain products cannot be returned due to health, hygiene, safety, or practical reasons. This policy is in line with industry standards and consumer protection regulations in Bangladesh. We clearly mark non-returnable items on their respective product pages so you can make an informed purchase decision.

Initiating a return on MiraShopis quick and straightforward. Our self-service return process is designed to minimize your effort and maximize convenience. You can complete the entire return process from your account dashboard without needing to call or email our support team. Here's exactly how to do it in five simple steps.

After the pickup, you can track the status of your return from your order dashboard. You will receive SMS and email notifications at every stage — return picked up, return received at warehouse, quality inspection completed, and refund processed. The entire return and refund cycle typically takes 5-10 business days from the date of pickup.

Once your returned item is received at our warehouse and passes the quality inspection, your refund will be processed within 5-7 business days. The refund amount will be credited back to your original payment method. We offer multiple refund options to ensure you receive your money in the most convenient way possible.

You will receive an email and SMS confirmation once your refund has been initiated and another notification when it is successfully processed. If you do not receive your refund within the stated timeframe, please check with your bank or mobile wallet provider first, as processing times may vary. If the issue persists, contact our support team with your order number and refund details.

MiraShopoffers a convenient exchange option if you would like the same product in a different size, color, or variant. Exchanges are subject to product availability at the time of the request. The exchange process follows the same steps as a return — simply select "Exchange" instead of "Return" when submitting your request through your order dashboard.

If there is a price difference between the original and exchanged item, you will either be charged the additional amount or refunded the difference. For example, if you exchange a ৳1,200 shirt for a ৳1,500 variant, you will need to pay the ৳300 difference. Conversely, if the new variant costs less, the difference will be refunded to your original payment method or as store credit. The exchange request must be made within the same 7-day return window from the delivery date.

If you receive a damaged, defective, broken, or incorrect product, please report it to us within 48 hours of delivery. This is important because it allows us to quickly investigate the issue with our delivery partner and warehouse team. Damaged/defective item reports are treated as priority cases and are resolved on an expedited timeline.

Please do not dispose of the damaged item or its packaging until the return process is complete and our team confirms receipt at the warehouse. In some cases, we may request that you keep the item until our courier arrives for pickup. If you notice damage at the time of delivery, we recommend noting it on the delivery receipt before signing, as this helps expedite the resolution process significantly.

While we make every effort to process your refund within the stated 5-7 business day timeframe, occasional delays may occur due to banking processing times, payment gateway issues, or system maintenance. If your refund has not appeared in your account after 10 business days from the date of our refund confirmation email, please follow the steps below to resolve the issue.

For bKash and Nagad refunds, the processing is typically faster (2-3 business days). If you have not received your mobile wallet refund after 5 business days, please share your bKash/Nagad transaction ID (TrxID) with our support team so we can trace the transaction directly with the mobile financial service provider. Store credit refunds are applied instantly and can be verified in your MiraShop wallet balance under your account dashboard.